Freelance Project Manager Salesforce CRM

Voor onze Brusselse klant zijn we op zoek naar een Project Manager Salesforce CRM.

Praktische info

Start: asap

Regime: full-time, waarvan 3 dagen per week op kantoor

Locatie: Brussel

Talen: bij voorkeur FR native + EN + passief NL

Our client is implementing a multi-year digital transformation programme to modernise its IT and Data environment, improve business processes and strengthen internal capabilities.

The programme is orchestrated by the Head of Transformation (Digital Strategy Manager), supported by IT, Data and PMO Managers, a Business Partner / Functional Analyst and an Architecture Review Board (ARB).

In this context, the client is seeking the services of an experienced Senior IT Project Manager with strong Salesforce / CRM expertise to lead complex CRM transformation and integration projects, ensure successful delivery and contribute to the overall digital transformation roadmap.

Mission

· Lead Salesforce / CRM projects from initiation to deployment and operational handover.

· Manage scope, planning, budget, quality, risks and dependencies.

· Coordinate Salesforce specialists, IT/Data teams, business stakeholders and external suppliers.

· Oversee CRM configuration, customisation, integration and data migration activities.

· Ensure alignment between CRM solutions, business processes and enterprise architecture.

· Coordinate testing, user acceptance, deployment and transition to RUN.

· Manage dependencies with other applications, platforms and digital transformation projects.

· Ensure clear reporting, timely escalation and compliance with programme governance.

· Anticipate delivery issues and propose pragmatic corrective actions.

Profile

· Minimum 10 years of experience in IT project management.

· Minimum 5 years of proven Salesforce / CRM project delivery experience.

· Successful delivery of at least two significant Salesforce implementation, migration or transformation projects.

· Strong understanding of Salesforce architecture, CRM processes and integration challenges.

· Experience managing multidisciplinary teams and external implementation partners.

· Proven experience in complex, multi-stakeholder and matrix organisations.

· Strong business and IT understanding.

· Public-sector experience is an asset.

Languages

• Dutch Level   Limited working proficiency

• English Level   Professional working proficiency

• French Level   Full professional proficiency

Questions max 500 characters / answer

• Have you personally managed at least two significant Salesforce implementation, migration or transformation projects from initiation to production deployment?

• Have you managed a Salesforce / CRM project involving integration with other enterprise applications and significant data migration?

• Have you managed an external Salesforce implementation partner, including delivery commitments, quality, budget and contractual issues?

• Have you successfully resolved a significant disagreement involving a Salesforce partner, business stakeholder or IT manager without direct hierarchical authority?

• Have you independently resolved a major CRM delivery issue while respecting the responsibilities of technical managers and established governance?

• Have you delivered a Salesforce project requiring close coordination between business process owners, IT teams, architecture governance and operational support?

• Describe a significant CRM project you managed, your role, the main challenges and the outcome.

• Give an example of how you managed or contributed to a CRM or digital roadmap involving competing priorities.

Locations

• Main address 1000 Bruxelles

• Remote option Hybrid

Skills

• API/middleware/systems integrationLevel   Advanced   Most recent experience   1 to 3 years ago

• CloudLevel   Advanced   Most recent experience   1 to 3 years ago

• CRM Integration & Data migrationLevel   Expert   Most recent experience   1 to 3 years ago

• Interpersonnal skilsLevel   Expert   Most recent experience   This year

• IT project ManagementLevel   Expert   Most recent experience   This year

• ITILLevel   Nice to have   Most recent experience   1 to 3 years ago

• PMI/Prince 2 certificationLevel   Nice to have   Most recent experience   1 to 3 years ago

• Public Sector ExperienceLevel   Intermediate   Most recent experience   1 to 3 years ago

• Risk ManagementLevel   Advanced   Most recent experience   1 to 3 years ago

• SalesforceLevel   Advanced   Most recent experience   1 to 3 years ago

• Salesforce certificationLevel   Nice to have   Most recent experience   1 to 3 years ago

• Salesforce Platform & IntegrationLevel   Advanced   Most recent experience   1 to 3 years ago

• Stakeholder ManagementLevel   Advanced   Most recent experience   1 to 3 years ago