Freelance klantspecifiek DROPPAR

Infrastructure Systems Engineer

About the Role

Join our local Digital team as an Infrastructure Systems Engineer, responsible for managing qualified infrastructure environments and computerized systems - including the technical and operational support for the new Plant 3 IT infrastructure. You'll ensure stable, secure, and compliant IT operations while collaborating with global teams, enterprise architects, and local stakeholders, and play a key role in strengthening how our IT processes are documented, owned, and followed.

Key Responsibilities

• Plant 3 Infrastructure Support: Provide technical and operational support for Server/Citrix/AVD/Thin Client environments being introduced in the new Plant 3, including feasibility research into new technologies such as Azure Virtual Desktop and their integration with on-site Citrix VDI via Dell Optiplex 3000 thin clients

• Solution Design: Propose best-in-class technical solutions aligned with standards and guidelines; liaise with enterprise architects and global service owners to define and execute implementation tracks (infrastructure, applications, peripherals)

• Shared System Ownership: Share ownership and responsibility (maintenance, lifecycle management, troubleshooting) for key systems, including: 

  • Dell Wyse Thin Clients, WMS

  • Citrix LTSR 22.03

  • Azure cloud, AVD

  • Servers (2016 - 2025) — in collaboration with Corporate IT services (incl. server builds)

  • Active Directory – GPO management, DNS, DHCP, etc.

  • Databases – SQL, Oracle

  • VMware vSphere, Dell VxRail,VSAN ready, NetApp, Commvault, SQL Server, and security tools

• Project Execution: Deliver IT infrastructure components for Plant 3 projects (MES, DeltaV, etc.) and other local/global infrastructure builds; manage procurement and implementation of new hardware

• Process Ownership & Documentation: Take ownership of key infrastructure processes (e.g. Cloud Archiving) end-to-end - ensuring they are properly designed, documented, and consistently followed. Author and maintain manuals, design specifications, and work instructions, closing gaps in existing process documentation

• IT Process Control: Contribute to closing gaps in IT process control and governance, helping drive a structural improvement in how processes are tracked, documented, and audited

• Support & Incident Management: Provide 1st–3rd line support via ServiceNow; resolve infrastructure incidents at hardware and OS level

• Documentation & Compliance: Maintain SOPs and technical documentation in Veeva Vault/Confluence; ensure GMP compliance and support validation activities

• Stakeholder Management: Act as local contact for suppliers, corporate IT, and global support teams, communicating on operational and project-related activities across the organization

Technical:

• Hands-on experience with servers, VMware, Citrix, VxRail, vSAN ReadyNode, cloud, and SAN/backup solutions (HPE StoreOnce, Commvault, NetApp)

• Proficiency in Microsoft operating systems (Windows 11, Server 2016–2025); MCSE certification is a plus

• Solid knowledge of networking, TCP/IP, antivirus solutions, remote administration, and IT infrastructure in general

• Able to write technical specifications; knowledge of validation methodology is a plus

• Experience writing structured process documentation (manuals, design specs, work instructions) is a strong asset

• Knowledge of GMP, GAMP5, and CFR 21 Part 11 is a plus

Personal:

• Hands-on mentality with a can-do attitude

• Independent worker who takes ownership and communicates transparently

• Self-organized with strong prioritization and documentation discipline

• Flexible and service-oriented with excellent problem-solving abilities

• Good communication and interpersonal skills - able to speak, listen, and write clearly in both Dutch and English (French is a plus)

• Team player comfortable working across local and international teams