Freelance Infra Digital Adoption & Change Enablement Lead

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Mission Context

This role sits within the Digital Technology, Communication & Change team, whose mission is to drive digital adoption and support digital transformation across the organization.

The consultant will support two Communities of Practice:

· Digital Change Management Community

· Functional System Owner Community

The role combines both Change Management and Digital / IT expertise.

Department & Team

The team currently consists of approximately four people.

The consultant will work closely with:

· Hiring Manager

· Community Manager

· Digital Marketing Specialist

· Future permanent hire

· Various business and IT stakeholders across the organization.

Stakeholders are mainly based in Belgium, although the scope of the role is global.

Key Responsibilities

Digital Change Management Community

· Maintain and enhance change management frameworks, methodologies, and toolkits.

· Support the growth and maturity of the community.

· Contribute to learning and capability-building journeys.

· Capture and integrate best practices into existing methodologies.

Functional System Owner Community

· Lead change management activities.

· Develop and execute communication plans.

· Coordinate training and engagement initiatives.

· Perform stakeholder mapping and impact assessments.

· Support organizational changes linked to digital systems and processes.

Typical Week

A typical week includes:

· Team and project meetings.

· Monitoring progress on communication and change plans.

· Interactions with subject matter experts, champions, and ambassadors.

· Preparation and facilitation of community events and workshops.

· Collaboration with business and IT stakeholders.

· Coaching and supporting community members.

Profile Sought

The Hiring Manager is looking for a professional combining:

· Strong Change Management experience.

· Exposure to Digital / IT projects.

· Understanding of system implementations and transformation programs.

· Excellent communication and stakeholder management skills.

· Hands-on mindset with the ability to execute operational activities.

Hybrid Working Model

· Hybrid work model accepted.

· Approximately two days per week onsite on average.

· Flexibility expected depending on business needs.

· Some weeks may require increased onsite presence, while others may be fully remote.

Working Hours

· Standard business hours.

· Occasional late afternoon calls may be required to connect with US-based stakeholders.

· No regular travel expected.

Department: IT / Infrastructure / Digital Technology, Communication & Change
Location: Belgium HQ
Level: MM2 / Medior
Start Date: ASAP
Duration: Initial mission until the end of 2026 and extension throughout 2027.

Must Have

· Prosci ADKAR Certification (mandatory).

Strong Change Management experience, including:

· Communication planning

· Stakeholder mapping

· Training and adoption activities

· Change strategies and execution

Solid Digital / IT background:

· Digital transformation projects

· System implementation

· IT project environments

· Service management concepts

Ability to confidently interact with both technical and business stakeholders.

Strong relationship-building and influencing skills across all organizational levels.

Practical, hands-on approach with willingness to drive operational activities.

Nice to Have

· Previous experience as an Engineer, Developer, Domain Lead, or similar Digital role.

· Knowledge of Agile methodologies.

· Experience with AI, Power Apps, Copilot, or automation initiatives.

· Experience building Communities of Practice.

· Experience supporting large-scale digital transformation programs.

· Experience in a global and matrix organization.